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We’re committed to customer safety as well as customer service. We’ve got full SSL encryption for your protection (no one else can see how you use this site or your details but you). Our payment partners are industry leaders; we offer a choice of PayPal or Stripe, both of whom use the most advanced payment protection technologies and strategies the world has to offer. Quite simply, you’re as safe here on Vein-Tap.com as you are on eBay or Amazon. If you’ve got any questions or problems, get in touch by emailing info@vein-tap.com.
Our Returns Policy
Our Lifetime Guarantee covers your Vein-Tap.com goods from mechanical failure for life. This guarantee does not cover the paintwork, or excessive/abusive use. If your Vein-Tap.com goods fail when being used reasonably, please get in touch via info@vein-tap.com for return and refund / replacement details.
If you receive your goods and decide they’re not what you’re looking for, you may return for store credit minus postage charged marked on original packaging within 30 days of receipt, as described in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 with the buyer paying return postage costs. Find our full Returns Policy here.
Please note that we create each pedal by hand, so the final appearance of your order may vary from the product listings – your pedal will be unique to you! We also offer sizes as guidelines only – our suppliers often change, so variations in size dimensions may occur.
Postage and Delivery
In the UK: We give you the option of Second Class, First Class and Second Class Signed For and First Class Signed For postage. Choose a Signed For if you require a tracking number and wish to sign for your parcel: if you are likely to be away from your home or place of delivery, choose Second or First Class, as this does not require a signature and packages can be put through your letterbox or left at your normal drop-off point. Proofs of sending are always kept to prevent problems caused in the extremely unlikely event of packages lost in the mail. Signed For services come with a tracking number, and can be tracked at http://track.vein-tap.com.
Outside the UK: Packages are send via Royal Mail Tracked and Signed, a service which provides a tracking number with point-to-point tracking. Some countries can’t use the Tracked and Signed service, and are sent via Royal Mail Signed: this service also comes with a tracking number, but provides proof of delivery rather than point-to-point tracking. Both services can be tracked at http://track.vein-tap.com. You’ll see which service you’ll be receiving during checkout, or by Calculating Shipping on the Cart page.
All items are sent with postal insurance to protect your purchases in the highly unlikely event of lost items.
Privacy
Details of your privacy can be found in our Privacy Policy.
By using Vein-Tap.com, you accept these terms and conditions in full:
Proper Use of Products
The products we provide are tested and are fully safe for proper use. Proper use is hereby described as using our products no other purpose than their stated purpose, in a safe, dry environment. Do not use any improper power adaptors or voltages (unless otherwise stated in a relevant instruction manual, Vein-Tap.com pedals are to be used only with regulated 9v pedal power adaptors or, if the relevant internal battery connector is installed by ourselves in the pedal, 9v batteries).
By using this site and our products you accept sole liability for any injury to any person or people, and damage to any electrical equipment, caused by any improper use of our products. Improper use voids all warranties, including the Vein-Tap.com Lifetime Guarantee.
Cookies
Our website uses cookies. By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.
License to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
- republish material from this website (including republication on another website);
- sell, rent or sub-license material from the website;
- reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
- edit or otherwise modify any material on the website; or
- redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
Restricted access
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. We may disable your user ID and password in our sole discretion without notice or explanation.
Limitations and exclusions of liability
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c)limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
We will not be liable to you in respect of any loss or corruption of any data, database or software.
We will not be liable to you in respect of any special, indirect or consequential loss or damage.
Indemnity
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
Variation
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
Assignment
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
Severability
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
Entire agreement
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of England and Wales.
The full name of our company is Vein-Tap.com. You can contact us by email to info@vein-tap.com.