Guarantee

All Vein-Tap.com products are covered against mechanical failure caused by reasonable use for as long as I – Ben from Vein-Tap.com – am still alive. If it stops serving dutifully, get in touch with us and we’ll tell you how and where to send it back to us to get it looked at. This guarantee only covers problems caused by appropriate use and NOT abuse – ie, if you break a Vein-Tap.com pedal’s footswitch by stepping on it onstage or at band practice, we’ll repair or replace it. If, however, you drive over one of our pedals in your car, or microwave one (PLEASE don’t do either), that’s a different matter. This guarantee covers functionality – it does not cover cosmetic damage or knobs. As it were.

This guarantee does not cover the paintwork of your Vein-Tap.com pedal. However, if after thrashing your Vein-Tap.com product you’d like to get the paintwork freshened up, but don’t want to pay out for another one when your haggard one still works perfectly, do not despair. We can get a fresh paint job arranged; Contact Us to find out how much it would be (normally no more than £10 + postage).

This guarantee is exclusive to the original customer and is non-transferrable.

Vein-Tap.com adheres strictly to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (2013) in order to protect both you as a customer and Vein-Tap.com as a business; for more details, please visit http://www.legislation.gov.uk/uksi/2000/2334/contents/made.

Returns

If you take receipt of your order and decide it’s not for you, let us know within a reasonable time frame, and we’ll accept a return and issue the full value of your order as store credit for use at Vein-Tap.com as soon as it’s back with us at Vein-Tap.com HQ*. Please note that the buyer must bear the cost of return postage if the goods are fully functional.

This way, you’ll know that you can trust Vein-Tap.com, and feel confident about ordering from us in the future – and recommending us to others!

When fully functional items are returned, store credit is issued after the cost of postage from Vein-Tap.com to the recipient’s address is deducted.

Custom orders from the Vein-Tap.com Custom Shop are not elligible for returns. Please ensure the specs of your custom order have been confirmed before agreeing to continue to manufacture.

*The returned items must be in re-salable condition to receive the full amount of store credit. If the pedal is fully functional but is not cosmetically re-salable, store credit will be issued minus the cost of a new enclosure, the price of which is between £8 – £35, depending on the pedal. Confirmation of the full enclosure value subtration will be given before store credit is issued.